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Level Two: Benefits and Services
Duration: 12 hours
Prerequisites: Level 1
In the second of six core certification courses, offered within Prevention Link’s core curriculum, participants will become familiar with the significance of legislation (WSIA), regulations, and policies, including the history of legislative change and Bills that have amended the WSIA.
Participants will:
- Explore changes to the legislation and their effects on benefits and services;
- Discuss the benefits and services available under three district eras;
- Explore benefit calculations including Non-Economic Loss (NEL) and Loss of Earnings (LOE).
The structure of the Workplace Safety and Insurance Board (WSIB) and the internal and external appeal systems are described. The adjudication process is detailed and participants follow the flow of a claim through the system, including problem resolution and the appeal process at all levels.
The structure of a Board file is presented, and through extensive sample file examination, participants explore how to effectively review a file and make a case plan to move a claim forward and different types of evidence to use.
Participants will learn skills to communicate effectively, both verbally and in writing with the many professionals involved including workers, employers, witnesses and health care professionals.
Participants learn which employers are covered, optional insurance and how the system is funded, including how incentive programs and experience rating functions and when claim costs can be transferred.